OUR SERVICE CULTURE
Our integrated operating philosophy along with our Vision, Foundation and Principles guide and support the work we do every day on behalf of our residents and family members.
WHO WE ARE
We are seasoned entrepreneurs specializing in the development and management of distinctive senior living communities with a hospitality focus. We are driven by our passion to provide remarkable, personalized experiences for the residents and their families and by our unparalleled commitment to exceptional service. Our vision is to be trusted leaders and innovators in senior living environments and services, recognized for embracing the uniqueness of each individual we serve.
WHAT WE BELIEVE
We recognize our dedicated and compassionate staff as the cornerstone of Grand Living’s programs and services, allowing us to uphold our commitment to residents and families. We respect and value each other’s contribution and importance in our daily work, creating a culture of dignity, pride and mutual satisfaction.
WHY WE SUCCEED
We empower our staff through strong leadership, fostering a culture where every decision is based on a clear understanding of and belief in what we do. This conviction, coupled with sound financial practices and responsible stewardship of resources, creates long-term sustainable benefits for our residents, employees, and the community at large.
WHEN WE INTERACT
We live our principles and beliefs in the way we conduct ourselves and by the example we set for one another. In every interaction with residents, family members, employees, and business associates, we build meaningful relationships to create lifelong satisfaction and loyalty.